Refund Policy
Last updated: September 2026
Before You Subscribe
Because Xtreme HD IPTV provides digital subscription access, we encourage using the 24-hour trial to confirm the service works well with your device and internet connection before committing to a longer plan.
Refund Requests
If you experience a problem with activation or access to your subscription, contact our support team as soon as possible through WhatsApp or Telegram so we can investigate and try to resolve the issue. Refund eligibility is assessed case by case, taking into account the nature of the issue and whether the service was accessible and used.
Non-Refundable Situations
Refunds are generally not available for issues caused by a customer’s own internet connection, incompatible or misconfigured devices, or change-of-mind requests after a subscription has been actively used for a significant portion of its term.
How to Request a Refund
Message us through our contact page with your order details and a description of the issue, and our team will respond with next steps.
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page.